User Agreement

This User Agreement, as amended on 10.02.2026, sets out the terms of use of the MEDGID medical portal, located on the Internet at https://medgid.kz, and applies to all its sections and services.

The MEDGID portal (hereinafter — the portal) is a set of software tools, databases and pages at the specified address, including a catalogue of doctors and medical organisations, appointment schedules, a service for submitting booking requests, publication of reviews, reference materials on diseases and services, as well as a patient's personal account.

The following concepts are used in the text of the agreement: — portal operator (portal administration) — the person ensuring the functioning of the portal, the placement and updating of information, and the processing of requests and user enquiries; — user — an individual using the portal in any form, including viewing its pages without logging into the personal account; — clinic — a medical organisation whose information is placed in the portal's catalogue; — doctor — a medical professional whose information is placed in the portal's catalogue; — request — an electronic message from a user about their intention to book an appointment, sent via the portal's form; — personal account — a section of the portal at /kabinet/, access to which is confirmed by a one-time code; — review — a message from a user about their own experience of contacting a doctor or clinic, placed on the portal after verification; — personal data — information within the meaning of the Law of the Republic of Kazakhstan "On Personal Data and its Protection" No. 94-V.

Concepts not defined by this agreement are used in the meaning established by the legislation of the Republic of Kazakhstan, including the Civil Code of the Republic of Kazakhstan, the Code of the Republic of Kazakhstan "On Public Health and the Healthcare System" and the Law of the Republic of Kazakhstan "On Informatisation".

The portal provides the user with free access to reference and information services: searching for doctors and clinics, viewing schedules and appointment conditions, submitting an appointment request, reading and publishing reviews, and maintaining a personal patient account. No fee is charged to the user for access to the portal's services.

The portal is not a medical organisation, does not provide medical services, does not carry out medical activities and does not give medical consultations. The portal's materials are for reference purposes, do not replace an in-person consultation with a specialist and cannot serve as a basis for independently making a diagnosis, choosing medicines or refusing prescribed treatment. Medical care is provided by the clinic on the basis of its own licence and an agreement with the patient.

The portal is not a party to the contract for the provision of medical services, does not participate in settlements between the patient and the clinic and does not accept payment for appointments. The booking service is limited to transmitting the request to the selected clinic and displaying its status to the patient.

The agreement is a contract of adhesion. Starting to use the portal — viewing pages, submitting a request, publishing a review, logging into the personal account — means full and unconditional acceptance of its terms. A person who does not agree with the terms shall stop using the portal.

Viewing the catalogue, schedules, reviews and reference materials for registration does not require an account. Submitting an appointment request also does not require creating an account: a name and a contact for communication are sufficient.

Logging into the personal account is done at /vhod/ and is confirmed by a one-time four-digit code, which the portal sends to the contact specified by the user — an email address. The code is valid for fifteen minutes and is accepted no more than five times; once the period expires or the attempts are exhausted, a new code is requested. A permanent password is not used for login and is not stored by the portal.

A confirmed login remains valid for seven days, after which contact confirmation is repeated. The account profile stores the name, the selected notification language, a note of consent to the processing of personal data and a list of cards added to favourites. The user changes this information independently.

The user ensures the security of access to their contact and does not pass the received code on to third parties. Actions performed after the code is confirmed are considered to have been performed by the user. The account is not alienated and is not transferred to another person.

A request for data deletion is submitted at /kabinet/udalenie-dannyh/ and does not require prior login: it is sufficient to confirm the contact with a code. After the request is fulfilled, the profile information, favourites and the user's reviews are removed, and information about completed appointments is anonymised.

The user has the right to use the search and the catalogue free of charge, to submit appointment requests, to publish reviews of their own experience, to maintain a personal account and keep favourites, to report inaccuracies in the information posted, to demand the deletion of their data and to withdraw consent to its processing.

The user undertakes to provide accurate information about themselves and to use a contact that they own. A request submitted in someone else's name or with someone else's contact does not comply with the terms of the agreement, and the portal has the right to reject it.

The user undertakes not to post on the portal information the dissemination of which is restricted by the legislation of the Republic of Kazakhstan, including: — insults, threats and obscene language; — personal data of third parties, including telephone numbers, addresses and information about the health status of other persons; — advertising, including advertising of medical services and medicinal products, posted in violation of the Law of the Republic of Kazakhstan "On Advertising"; — knowingly false information, as well as materials that infringe the copyright and related rights of third parties.

Automated collection of information from the portal, the creation of a load that impedes its operation, circumvention of technical restrictions, as well as the use of the catalogue for mailings and other purposes not related to seeking medical care, are not permitted.

Decisions on examination, treatment and the taking of medicinal products are made by the user together with a doctor. The user uses the information on the portal as reference material.

The portal maintains a catalogue of doctors and medical organisations, keeps it up to date within the limits of the available information, ensures the operation of search, schedules, the appointment form and the personal account, and also publishes reference materials about diseases and services.

The portal reviews testimonials before publication and has the right to refuse publication. A refusal is accompanied by an indication of the reason: a decision without a stated reason is not taken, and the stated reason is the reply to the author. The portal has the right to remove a published testimonial if, after publication, a violation of the terms of the agreement or a requirement of law is identified.

The portal accepts reports of inaccuracies in the profiles of doctors and clinics, of violations of rights and other enquiries at the email address mail@medgid.kz and by telephone +7 (747) 708 28 18. The period for considering an enquiry is three working days. If information from the clinic is required to reply, the applicant is informed of the progress of the consideration and of the reason for extending the period.

The portal processes personal data to the extent necessary for the operation of the services, complies with the requirements of the Law of the Republic of Kazakhstan “On Personal Data and Its Protection”, stores the contact details of requests in encrypted form and does not transfer them to third parties, except for the clinic chosen by the user and the services delivering appointment notifications.

The portal has the right to change the composition and design of the services, to suspend the operation of individual sections during maintenance, to restrict access for a user who violates the agreement, and to reject requests showing signs of automated submission.

An appointment request is a message of intent to book, addressed to the selected clinic. The request is not a contract for the provision of medical services and, until confirmed by the clinic, does not create an obligation on its part to admit the patient at the specified time.

When a request is sent, the following is transmitted to the clinic: — the name entered in the form; — a contact for communication; — the selected doctor, clinic and branch of the appointment; — the date and time of the appointment; — the type of appointment and the selected service; — the price according to the catalogue; — a comment, if the user left one; — the language of communication with the patient. The contact is stored on the portal in encrypted form and is disclosed to the staff handling the request only for communication regarding it.

A request passes successively through the following states: new, in progress, confirmed, rescheduled, completed, cancelled, patient did not attend. The first contact with the patient is expected within fifteen minutes from the moment the request is sent during working hours. Two hours before the appointment a reminder is sent, and one day after a completed appointment an invitation to leave a review is sent. Cancellation and rescheduling are carried out through the personal account or by contacting the clinic.

The schedule, price and terms of the appointment are determined by the clinic. The price information on the portal is for reference only and does not constitute a public offer; the final terms are agreed by the patient with the clinic. The contract for the provision of medical services is concluded between the patient and the clinic, and its performance is governed by healthcare legislation.

The information in the request is stored for one year from the moment it is created. After this period expires, the request is depersonalised: the name, contact and comment are deleted from it, while information about the fact and time of the appointment is retained.

A review is posted by a user who has consulted a doctor or visited a clinic. A review about someone else's experience, as well as a review written on behalf of a third party, is not published on the portal.

Before publication, the user confirms their contact with a one-time code. The rating is made up of five equal scales from one to five — examination, effectiveness, attitude, information and willingness to recommend; the overall rating equals their average value rounded to one decimal place. The signature under the review does not fully reveal the author's contact details.

Every review is checked before publication. Grounds for refusal include obscene language, insults and threats, personal data of third parties, advertising, information unrelated to the appointment, as well as signs of unreliability. The reason for refusal is communicated to the author.

Information about ratings of doctors and clinics obtained from open sources is posted on the portal exclusively in the portal's own wording. The verbatim text of a third-party resource is not published; a borrowed message without such wording remains closed to visitors.

The user has the right to request removal of their review — by contacting mail@medgid.kz or through a data deletion request. The portal removes a review in case of a breach of the terms of the agreement, upon a substantiated objection from a doctor or clinic, as well as at the request of an authorised state body.

The portal, its software part, design, catalogue structure, database of doctor and clinic cards, reference materials on diseases and services, and the texts of descriptions and summaries of reviews are protected by the legislation of the Republic of Kazakhstan on copyright and related rights and belong to the portal operator or are used by it on lawful grounds.

Use of the portal's materials is permitted provided authorship is preserved and an active link to the source page is given. Copying the catalogue in whole or in a substantial part thereof, automated extraction of data, creation of derivative databases and commercial use of the materials without the written consent of the operator are not permitted.

The name MEDGID and the portal's designations are used by other persons only to the extent necessary to indicate the source of information and without misleading as to the ownership of the resource.

By posting a review or other message, the user grants the operator a royalty-free right to use this material on the portal and in its language versions without limitation of term and territory: to reproduce, make available to the public, translate, shorten during moderation and take into account in aggregate ratings. The user confirms that they hold the rights to the material posted and that its posting does not infringe the rights of third parties.

Information about doctors and clinics obtained from open sources is posted as facts — name, specialty, length of service, education, address and terms of appointment. Descriptive texts of the cards are prepared by the portal independently.

The portal provides services in the form and scope in which they are available at the time of the user's access. The operator does not guarantee uninterrupted operation of the portal, the complete absence of inaccuracies in the information received from clinics and from open sources, or that the schedule on the portal matches the clinic's schedule at every moment in time.

Responsibility for the quality, scope, safety and result of medical care rests with the clinic that provided that care. The operator does not participate in the treatment process, does not verify the qualifications of doctors beyond the information provided by the clinic and open sources, and is not responsible for a clinic's refusal to accept a patient, a change in appointment time or a change in the cost of services.

The operator is not responsible for the consequences of decisions made by the user on the basis of the portal's reference materials without consulting a doctor, for the actions of a user who has provided inaccurate information about themselves, or for third parties' access to the user's contact details that occurred for reasons beyond the portal's control.

The operator is not responsible for the content of third-party resources to which links from the portal lead, or for interruptions in operation caused by force majeure circumstances, the actions of telecommunications operators, equipment failures and power outages.

An identified inaccuracy is rectified upon request: the information is verified and corrected within the period for reviewing the request. In the part not regulated by this agreement, the liability of the parties is determined by the Civil Code of the Republic of Kazakhstan.

The operator has the right to amend this agreement. The new version is posted on this same page with an indication of the date of entry into force and applies to relations arising after that date. Continued use of the portal after the amendments enter into force means consent to them; the user should familiarise themselves with the current version before submitting an application or publishing a review.

The agreement is posted in Russian, Kazakh and English. The Kazakh and English versions are translations of the Russian text and are provided for the convenience of users.

Disputes are resolved through pre-trial procedure. An enquiry is sent to mail@medgid.kz or by phone +7 (747) 708 28 18 and is considered within three working days; if information from the clinic is required to provide a response, the applicant is informed of the extension of the review and its reason. The enquiry contains the substance of the claim and information enabling a response to be sent.

A dispute not settled through pre-trial procedure shall be considered by a court in accordance with the legislation of the Republic of Kazakhstan. The law of the Republic of Kazakhstan applies to the relations between the parties.

The invalidity of a separate provision of the agreement does not entail the invalidity of its other provisions. The agreement is in force from the date of entry into force until a new version is posted.