Patient
Patient story
I booked an appointment in advance with the pulmonologist Mukusheva Zhanat Gazizovna for 10.04.26 at the Centre of Medicine clinic on Kravtsova 1. On 09.04.26 I received a message from the centre of medicine confirming the visit to the pulmonologist, and I replied yes. On 10.04.26 I travelled from the left bank for the appointment, but I was unable to attend it because the doctor was absent due to health reasons.
Disliked
I was outraged by the indifferent attitude of the medical staff: they could have warned me that Mukusheva Zhanat Gazizovna was ill. Such a situation is a violation of service standards; a medical institution is obliged to inform patients in a timely manner.